FAQ (Frequently Asked Questions)

Dreamtouch Trade India Pvt. Ltd. is India's leading cashback website. EXTRA SAVINGS We source the best deals and discounts for you, on fashion, travel, lifestyle and more! What’s more, we give you cashback on top of existing discounts – this means extra savings when you shop online through us at any of our merchant stores! CASH OUT EASILY Your cashback can be transferred to most bank accounts. Talk about hassle-free! UNLIMITED CASHBACK There are no limits to the cashback you can earn – spend more and earn more cashback! Through Dreamtouch Trade India Pvt. Ltd. members can save on regular purchases at any of our 100+ partner retailers. To earn cashback, please ensure you click-through to the retailer's website via Get offer buttons on Dreamtouch Trade India Pvt. Ltd. site.Dreamtouch Trade India Pvt. Ltd. works with over 100+ retailers, everyone from Flipkart, Myntra, Dominos to Makemytrip.

1 On Dreamtouch Trade India Pvt. Ltd., browse hundreds of merchants and click on any store 2. Get redirected to the selected merchant’s site and stay on that page all the way 3. Shop as usual and make your purchase on the merchant’s site 4. Your cashback will be automatically added to your Dreamtouch Trade India Pvt. Ltd. account within 48 hours 5. Repeat the entire process starting at Dreamtouch Trade India Pvt. Ltd. every time you make a purchase! To ensure successful cashback: 1. Do not click on coupon/offers websites 2. Only use coupons/offers that we provide 3. Use the same device throughout (eg. Mobile, Tablet, Desktop) 4. Enable cookies on your device (see here to find out how)

No. This is a free cashback service that we offer you. You do not have to pay anything for using our cashback site.

You can contact us by sending a quick message via this contact form or by email. Our Customer Support team is available Monday - Saturday from 10 a.m. to 6 p.m. IST. We ensure a 48 hour response time, though hopefully will get back on your request sooner than that.

Returns and cancellations are subject to the returns and cancellations policy of the store from which you purchased from. If you return or cancel an item, we have to reverse any cashback earned from that sale. Exchanges also reverse cashback earned. During the process of an exchange, the store cancels the old order and replaces it with a new one. When the store creates the new order, it fails to capture the referral from Dreamtouch Trade India Pvt. Ltd. and thus will not credit Dreamtouch Trade India Pvt. Ltd. with a commission. To avoid losing cashback on an exchange, we recommend cancelling your order and making a new transaction.

Submit a missing cashback request or forward your order confirmation email to us.

"Simple, just follow the easy steps below to earn cashback: 1. Login to Dreamtouch Trade India Pvt. Ltd. website 2. Search for the retailer you want to shop on 3. Click-through to their website via the link given on our site 4. Shop and pay on the retailer's site like you normally do 5. Retailer now pays us a commission for this sale. We pass that to you as 'cashback'. Initially your cashback remains in Pending status. Once the return period of your product is over, retailer pays us in the next monthly payment cycle. Your cashback then becomes Confirmed 6. When you have earned a minimum amount as Confirmed Cashback, we can pay the money to your Indian bank account via NEFT or by cheque (admin charge of will be deducted from your Cashback amount).

Pending Earnings are those that we have tracked as valid transactions and have been acknowledged by retailers. However, since they are still within the Return or Cancellation period they cannot be paid out to you yet. Let’s take an example. You make a purchase from Jabong.com for Rs. 500. Within 1-3 days you shall receive an email from us acknowledging that you have Pending Earnings of Rs. 30 (at 6% cashback rate). Now once the cancellation/return period is over, Jabong.com shall confirm this to us and pay us in the next monthly payment cycle. We shall then move Rs. 30 to your Confirmed Earnings. However, if your plans changed and you had to cancel your order, the transaction is cancelled and the cashback is removed from your Pending Earnings.

Confirmed Earnings are those that have been approved as valid sales from retailers. When you collect a minimum amount in Confirmed cashback we can pay the money to your Indian bank account by NEFT or by cheque (admin charge will be deducted from your cashback amount). You need a minimum amount as Confirmed cashback for each payment request.

This varies between retailers and the type of purchase. Normally after you do the transaction you would get an email from us within 72 hours stating the cashback due to you. This is called Pending cashback. Once the return period of your products is over/travel is completed, the retailer knows that the Sale was genuine, and then pays us in the next monthly payment cycle. The status of this transaction shall then automatically move to Confimed. From the time of your purchase it could take between 1-3 months for your cashback to get Confirmed.

Once logged in, you can always see your headline cashback earnings in the top right navigation bar. You can click on My earnings to see details of all cashback earned. This is also visible on the homepage after you sign-in to your account.

Purchases you make are only credited if you start your shopping session at Dreamtouch Trade India Pvt. Ltd. and click on a merchant’s store. After being redirected to the merchant’s site, do ensure that you stay on that page all the way till you complete your purchase so that the "last click" to the merchant’s site is from Dreamtouch Trade India Pvt. Ltd.. Doing so allows us to verify that you shopped through your Dreamtouch Trade India Pvt. Ltd. account and lets us give you cashback accordingly. To ensure successful cashback: 1. Do not click on coupon websites 2. Only use coupons that we provide 3. Use the same device throughout (eg. Mobile, Tablet, Desktop) 4. Enable cookies on your device.

Virtually all items you purchase through Dreamtouch Trade India Pvt. Ltd. qualify for cashback, with the following exceptions: Taxes, shipping, or any portion of a purchase that is paid for with gift certificates or store credits. Any purchase of products or services that is not completed via Dreamtouch Trade India Pvt. Ltd.’s merchants’ links. Certain stores place minor restrictions on cashback eligibility. We do out best to maintain an up-to-date list of store-related exceptions on our website. Note that store exceptions change regularly and Dreamtouch Trade India Pvt. Ltd. reserves the right to cancel or delay cashback payments when merchant partners alter their policies or refuse to pay Dreamtouch Trade India Pvt. Ltd. a commission.

When you shop at retailers via us, retailers pay us a referral fee. Rather than keep this referral fee we pass this back to you as cashback. This referral fee comes from the retailers advertising and customer acquisition budgets.

Firstly, please try opening the retailer link in another browser, or if possible another computer too. To ensure that the problem you have is not being caused by your own settings, please follow these simple steps: For Google Chrome Users Enable Cookies: Tools - Options - Under the Hood - Cookie Settings. Please change to Allow all Cookies. Clear Cookies: Go to Tools - Clear Browsing Data. Please change the time range to clear to Everything. For Firefox Users Enable Cookies: Go to Tools - Options - Privacy. Then please change your settings under History to Remember History. Enable JavaScript: Go to Tools - Options - Content. Then please ensure Enable JavaScript is ticked. Disable pop-up blocker: Go to Tools - Options - Content. Then please ensure Block pop-up windows is not ticked. Clear Cookies: Go to Tools - Clear Recent History. Please change the time range to clear to Everything For Internet Explorer Users Lower Security Level: Go to Tools - Internet Options - Security. Please lower Security level to Medium. Lower Privacy Settings: Go to Tools - Internet Options - Privacy. Please lower the Security Level to Low. Disable Pop-up Blocker: Tools - Internet Options - Privacy. Please ensure the Pop-up Blocker at the bottom of the options page is not ticked. Clear Cookies: Go to Tools - Delete Browsing History. Please delete all. If none of this works, please contact our Customer Support Team and we can look into this for you. Please provide a clear and concise description of your experience, and include the browser name and version number. If you are getting tracking issue messages, please provide any relevant details on your security settings and/or software.

To enable your cashback to track successfully, we recommend that in your browser settings you permanently allow cookies, JavaScript and third party images. Clear cookies to get started. Log into Dreamtouch Trade India Pvt. Ltd. and click on the retailer link on the Dreamtouch Trade India Pvt. Ltd. site. Always use the links provided by Dreamtouch Trade India Pvt. Ltd. to enter a retailer's site; do not type in retailer names at the top of your browser screen. Comparison sites - We recommend you do not use a quote reference or code provided by a comparison site. In that case, the commission from the sale would be paid to the comparison site. If we do not receive any commission from retailers we are unable to give cashback to you Do not search a comparison site whilst completing a Dreamtouch Trade India Pvt. Ltd. purchase - again there is a danger that the commission/cashback might accrue to the comparison site instead Completing the purchase online: Dreamtouch Trade India Pvt. Ltd. only works online. So if you buy something over the telephone or in-store, unfortunately Dreamtouch Trade India Pvt. Ltd. terms won’t apply Keep all email confirmations and documents from the retailer - just in case you need to use the information for submitting an earnings enquiry.

Please feel free to Contact us and let us know which retailer you are looking for. We shall try our best to get them on our programme!

If your purchase was done less than 7 days ago, please wait a little longer. It typically takes between 24 - 72 hours for retailers to track sales, so you could still receive your cashback email automatically. However, If your purchase was done over 7 days ago, please submit a missing cashback ticket within 15 days from the date of transaction. Any Missing Cashback Claims will not be accepted after 15 days. Sometimes, though rare, retailers fail to track a transaction on their end. After we receive transaction details from you, we can follow this up with the retailer, and endeavour to get your missing cashback. When you log in to Dreamtouch Trade India Pvt. Ltd. website, in the top right navigation bar you see 'My Account', click on it. Then click on Missing Cashback?. Here you can see the status of all your existing cashback enquiries. Click on the blue button to Add a new cashback enquiry. Please follow the simple steps to submit your ticket. To ensure we get your money back to you, please help us with all the information as requested in the steps. You can follow the progress of your enquiry from this Cashback tickets page itself and even send us a message about the enquiry by clicking on the 'View details' link next to each enquiry.

Cashback enquiries can take between 1 week to 3 months to resolve. Rest assured we will try our level best to resolve your missing cashback query as soon as possible. Remember our incentives are aligned with yours, and we only earn when you get paid a cashback.

When you visit a retailer via our website, our systems can track that visit and record an 'exit click'. Thereafter, if you don't get an email from us about your cashback it is likely that somehow the retailer has missed the transaction. In these cases we will chase the retailer and do our best to get you your missing cashback. Please note that sometimes cashback is not paid on VAT and delivery amounts. Therefore, if you think your cashback tracked at a wrong number then this could be one of the reasons. In some cases the retailer may decline your cashback, such as: The purchase was returned, cancelled or the order amended.The purchase was not completed wholly online.Another referrer has been awarded the cashback commission (e.g. a price comparison site).You did not comply with the terms and conditions listed on our website and/or the retailer's.A voucher code or gift code not authorized by our website was used.The retailer has ceased trading or has gone into administration.Cookies were disabled and hence the tracking could not be completed. Generally, sticking to the terms and conditions provided on our retailer page and ensuring you follow the recommended process will minimize the risk of anything going wrong.

The retailer holds sole discretion in determining the validity of the cashback query. While our Collections team shall try our best to resolve your cashback query favourably, in some cases your cashback may be declined. Please help us get your transaction approved from the retailer by providing all relevant proofs of purchase. Unfortunately, once a retailer has made a decision it is final.

Cashback can be paid to you as per the below terms:Only Confirmed Cashback can be paid. Pending Cashback cannot be paid till its status has been updated as Confirmed by the retailers. When you have earned a minimum amount as Confirmed Cashback, we can pay the money to your Indian bank account via NEFT or by cheque (admin charge will be deducted from your Cashback amount).Depending on your bank, this payment should reach your account within 6-8 business days for payments via NEFT. In case of cheque payments, you should receive your cheque within 7-10 business days at maximum.

When you have earned a minimum amount as Confirmed Cashback, we can pay the money to your Indian bank account via NEFT or by cheque (admin charge will be deducted from your Cashback amount). To request payment, login to your Dreamtouch Trade India Pvt. Ltd. account. Under My Account on top right corner of the navigation bar, click on My Earnings. Here you can fill in your Indian bank account details that you want us to pay the Cashback to. Payments are made every week on Monday. All payment requests made by Friday 2 p.m. IST would be paid on the following Monday. Depending on your bank, this payment should reach your account within 8-9 business days. In case of cheque payments, you should receive your cheque within 7-10 business days at maximum. Please note that only Cashback with Confirmed status can be paid. Until we receive payment from retailers, Cashback remains as Pending and cannot be paid to you.

When you login to your Dreamtouch Trade India Pvt. Ltd. account, you can see My Account option on top right navigation bar. Click on Settings. In that please select Payment Settings. Here you can enter & amend your Indian bank account details that you want us to pay the cashback to. Note that you will need to enter your Dreamtouch Trade India Pvt. Ltd. password to confirm these changes.

Absolutely not! This is your money and we of course want to pay it to you. So even if you have gaps in your usage the cashback account does not expire. Once you have a minimum amount in Confirmed cashback we can pay the money to your Indian bank account details. You need a minimum amount as Confirmed cashback for each payment request.

When you sign up with Dreamtouch Trade India Pvt. Ltd., we set up an account for all cashback you earn by shopping through our site. Once an Affiliate Store reports commission to us for your order, we will update your cashback in your Dreamtouch Trade India Pvt. Ltd. account. You can view your Balance & History, request a payment, and view other useful information by clicking “ACCOUNT” on the left sidebar.

Click on the “Forgot Password” link on the log in page, and type in your email address. We will email you a link to reset your password and create a new one.

Go to “MY ACCOUNT” on the left sidebar. Under the “ACCOUNT INFORMATION” section, input the new email address under the “Email Address” field and click the red “Update” button. You will receive a verification email to confirm your new email address. After verification, your Dreamtouch Trade India Pvt. Ltd. account will be linked to the new email address.

Dreamtouch Trade India Pvt. Ltd. will send you both account-related emails and periodic marketing newsletters to inform you of the best deals that you may be interested in.